The ANF CEO and National Policy Manager met with the ATO's Deputy Commissioner for Small Business Steve Vesperman in Sydney last week. We discussed this year's Tax Time period and a range of other issues. The ANF presented the results of our survey on the Tax Time information in newsagents. The survey in summary revealed that; the Tax Time posters were not particularly helpful for newsagents, newsagents more often than not are helping customers when accessing the ATO information, the quantities sent out are appropriate in most cases, but there is still demand from older customers for physical tax packs.
The ATO appreciated the feedback they received, in particular the individual comments made by newsagents. They appeared to recognise that this is a difficult transition and understood it is not necessarily appreciated by newsagents. They have offered to consult with us further on the communication they will prepare for this year and to provide additional information for each newsagent.