Participant Evaluations of the ANF Accredited Industry Training Program

Last updated with new feedback comments March 2008

“Provided good base of knowledge for retail management... Lots to work on… [The National Operations Manual provided is a] valuable resource to establish own documentation from… the trainer has a wealth of experience and knowledge, is willing to share experience to help make our business better and the industry as a whole. Left wanting to know more…”

Michelle Smith, Lucindale Newsagency, SA

“It exceeded my expectations, I learnt things I never thought I’d need in a Newsagency… we learnt so much more than we expected…”

April Innes, Cairns Showground Newsagency, QLD

“Great course. I did have some reservations, but did not know anything about what was involved. I can only sing praises for this course. Well presented, easy to understand… Enjoyed Mark’s sense of humour”

Greg Nash, Pearsons Newsagency, Parkes NSW

“The program surpassed all expectations… almost all of the skills, knowledge and concepts would greatly improve the work performance and day to day running of the agency… the course content is informative, relevant, interesting and helps the operator learn and understand the finer key roles in the Newsagency”

Dexter Rozario, Strathfield South Newsagency, NSW

“Only came because I had to, but soon realised the benefits to be had”

Eric Miles, Harrisville Newsagency, QLD

“Exceeded expectation to gain knowledge of the industry. Each day was a delight and sessions valuable and a pleasure to participate in… Thanks a million”

Peter Lowcock, Grenfell Newsagency, NSW

"I really didn’t know what to expect coming in but I was surprised at how much I have learnt… it is all extremely relevant"

Samantha Farmer of Milsons Point Newsagency, QLD (who received complimentary staff attendance at the ANF Training Program after being nominated by her store owners due to her impressive management capacity)

"Even though I have been a newsagent for 11 years the course exceeded my expectations as I learned news ways… I am going to immediately implement much of the course content"

Maria Voulgaris, East Ivanhoe Newsagency, VIC

"I have attended many management training sessions during my long career but this was THE BEST EVER!! I learnt so much, and have already been able to make changes, which have shown improvements in the business – eg Changing the magazine displays to a more logical sequence, which has increased sales by about 30% overall!!..."

Rosemary Oates, Tuross Head Newsagency, NSW

"Mark has vast experience and WAS the course… superb…"

Jenny Hay, Austinmer Newsagency, NSW

"I wish I had more time to spend on further training…"

John Aislabie, Lanyon Marketplace Newsagency, NSW

"Exceeded expectation to gain knowledge of the industry. Each day was a delight and sessions valuable and a pleasure to participate in… Thanks a million"

Peter Lowcock, Grenfell Newsagency, NSW

"It was invaluable…"

Neil Ritchie, Whittlesea Newsagency, VIC

"Excellent presenter. Kept it moving. Professional training skills. Sense of humour… Personable nature, good all-rounder. All most relevant. Well done…"

Robert Bennie, East Brighton Newsagency, VIC

"An eye-opener"

Paul Murphy, Diamond Creek Newsagency, VIC

"Only came because I had to, but soon realised the benefits to be had"

Eric Miles, Harrisville Newsagency, QLD